Hospitality Service Etiquette, Cultural Sensitivity and Halal & Kosher Awareness

Course code: FS136

Help your team assist every guest confidently and respectfully.

A practical, self-paced online course for food service, hotel and guesthouse staff. It builds professional staff etiquette and guest service skills, and gives clear, step-by-step guidance on special dietary and cultural requirements, especially Halal and Kosher meal practices.

Who it is for

Waiters, hosts, baristas, banqueting and room service teams, front desk and concierge staff, housekeepers, guesthouse owners and their staff, and kitchen staff who want to understand what front of house is promising on their behalf.

What the course covers

• Professional presence and etiquette, including discretion and table service essentials
• Greetings and first impressions, in person and on the telephone
• Customer service skills and the LEARN method for complaints
• Communication skills, spoken and written
• Interpersonal skills and teamwork between front of house, kitchen and housekeeping
• Presentation skills: specials, rooms, briefings and food at the table
• Cultural sensitivity
• Understanding dietary requirements and the five-step process for every request
• Halal: serving Muslim guests, including Ramadan
• Kosher: serving Jewish guests, including sealed meals, the Sabbath and Passover
• Real workplace scenarios for restaurants, banqueting, hotels and guesthouses

How it works

Eleven modules of 20 to 30 minutes each, each followed by a 15-minute quiz: about eight hours in total. Every module has ready-to-use phrases, on-shift practice tasks to complete with a colleague or supervisor, and a quiz of 15 questions drawn at random from a bank of 24 or more (70% to pass). Each lesson must be studied before it can be marked complete, and each quiz opens once its lessons are complete. A final assessment of 30 questions drawn at random from a bank of 240 (70% to pass) closes the course.

This is a non-accredited short course. It builds staff awareness and service skills and does not certify a kitchen as Halal or Kosher; certification is granted only by the recognised religious authorities.