Online training for restaurants, hotels, guesthouses and caterers.
Hospitality and foodservice training: safe food and gracious service
Guests judge a hospitality business on two things at once: whether the food is safe, and how your people made them feel. This page brings both together: the R638 food safety courses every food premises needs, and a practical service course in professional etiquette, communication, cultural sensitivity, and Halal and Kosher meal practices.
Which course do I need?
Pick your situation. Each one goes straight to the right course.
I am the owner, manager or head chef named on the CoAPersons in Charge · R1 699 · 8h My kitchen staff and waiters need a food handler certificateFood Handlers · R899 · 6h New, casual, front of house or housekeeping staffHygiene Awareness · R420 · 4h Etiquette, guest service, and Halal and Kosher awarenessHospitality service course · 11 modules · about 5½hBasic food safety and R638 training
The food safety courses a hospitality business needs.
Regulation R638 requires the person in charge of a food premises to be trained, and to make sure every food handler is trained, with records an environmental health practitioner can ask to see.
- Food Safety Practices for Persons in Charge of Food Premises ★ 4.77 (101) R1 699 Enrol
- Basic Food Safety Practices for Food Handlers ★ 4.76 (58) R899 Enrol
- Basic Food Hygiene Awareness for Food Handlers ★ 4.86 (21) R420 Enrol
- Basic Food Safety Bundle: Hygiene Awareness + Food Handlers + Persons in Charge Bundle R2 360 Enrol
New hospitality service course
Hospitality Service Etiquette, Cultural Sensitivity and Halal & Kosher Awareness
For waiters, hosts, baristas, banqueting and room service teams, front desk and concierge staff, housekeepers, and guesthouse owners and their staff. Self-paced online, 11 modules, about 5½ hours plus on-shift practice.
A non-accredited short course with a QR-verified ASC certificate of achievement. It does not certify a kitchen as Halal or Kosher.
The course helps your team assist every guest confidently and respectfully, including guests with specific dietary and cultural requirements. Every module has phrases staff can use on their next shift, practice tasks to do at work with a colleague or supervisor, and a quiz. A 20-question final assessment closes the course.
- Professional presence and etiquette
- Greetings and first impressions
- Customer service skills
- Communication skills
- Interpersonal skills and teamwork
- Presentation skills
- Cultural sensitivity
- Understanding dietary requirements
- Halal: serving Muslim guests
- Kosher: serving Jewish guests
- Serving with confidence: real workplace scenarios
Guides for hospitality teams
Read the guide, then train the team.
- Halal, Kosher and the guest at table six: what every hospitality team should know
What waiters and front desk staff must know about Halal and Kosher requests, and the five steps that prevent mistakes.
- First impressions, lasting loyalty: etiquette and cultural sensitivity in South African hospitality
The 10 and 5 rule, communication and presentation skills, and cultural sensitivity in a diverse country.
- Great service starts with safe food: R638 training for restaurant, hotel and guesthouse staff
Who counts as a food handler in a hotel, restaurant or guesthouse, what R638 expects, and which course suits each role.
- How to handle guest complaints: a five-step method every waiter and receptionist can use
The five LEARN steps, the phrases that calm a situation, and the habits that prevent complaints.
Questions from hospitality businesses
What restaurants, hotels and guesthouses ask before they enrol.
Anything else, message us on WhatsApp during office hours or use the support page.
Do waiters and front of house staff need food safety training?
Yes. Under Regulation R638 anyone who handles food, or the equipment and surfaces food touches, is a food handler, and the person in charge must make sure they are trained and keep the records. That includes waiters, baristas, room service staff and guesthouse staff who serve breakfast.
Which course does a guesthouse or B&B owner need?
The owner or manager named on the Certificate of Acceptability takes Food Safety Practices for Persons in Charge of Food Premises. Staff who cook or serve take Basic Food Safety Practices for Food Handlers or Basic Food Hygiene Awareness.
Is the hospitality service course accredited?
No. It is a non-accredited short course that builds service skills and awareness. Learners who pass receive a QR-verified ASC certificate of achievement. Our R638 food safety courses carry the accreditation shown on each course page.
Does the course make our kitchen Halal or Kosher?
No. Only the recognised religious authorities certify a kitchen or product. The course teaches staff what Halal and Kosher guests need, how to avoid mistakes, and how to describe honestly what your establishment can and cannot offer.
Can you train a whole team or hotel group?
Yes. We arrange bulk enrolment on one invoice with a manager dashboard. Use the contact page or WhatsApp for a quote.